1. Agreement to Terms
By installing or using Reel Review ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not use our Service.
2. Description of Service
Reel Review is a Shopify application that enables merchants to:
- Collect customer reviews at checkout
- Manage reviews within Shopify Admin
- Display reviews on their storefront
- Generate discount codes for reviewers
3. Account Terms
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must be 18 years or older to use this Service
- One person or legal entity may not maintain more than one free account
4. Acceptable Use
You agree not to:
- Use the Service for any illegal purposes
- Post fake or misleading reviews
- Attempt to manipulate review ratings
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit viruses or malicious code
5. Billing and Payment
- Free plan includes up to 50 reviews per month
- Paid plans are billed monthly through Shopify
- All fees are exclusive of taxes
- No refunds for partial months
- Price changes will be notified 30 days in advance
6. Cancellation and Termination
- You may cancel your account at any time
- Upon cancellation, your data will be retained for 30 days
- We may terminate accounts that violate these Terms
- Termination does not relieve payment obligations
7. Intellectual Property
- You retain ownership of your content and reviews
- You grant us license to use your content to provide the Service
- Our Service and its original content remain our property
- You may not copy or modify our Service
8. Privacy and Data Protection
Your use of our Service is also governed by our Privacy Policy. We are committed to protecting your data and complying with applicable privacy laws including GDPR and CCPA.
9. Disclaimers
- The Service is provided "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- We are not responsible for content posted by users
- Review authenticity is the merchant's responsibility
10. Limitation of Liability
To the maximum extent permitted by law, Reel Review shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.
11. Indemnification
You agree to indemnify and hold harmless Reel Review from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or in-app notification. Continued use constitutes acceptance of new Terms.
13. Governing Law
These Terms shall be governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.
14. Contact Information
For questions about these Terms, please contact us at:
- Email: legal@reelreview.app
- Address: [Your Business Address]