1. Introduction
Reel Review ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.
2. Information We Collect
2.1 Information from Merchants
- Store information (name, domain, email)
- Product and order data necessary for review collection
- Authentication tokens for Shopify API access
2.2 Information from Customers
- Name and email (when submitting reviews)
- Review content and ratings
- Order information for verified purchase badges
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our review collection service
- Display reviews on merchant websites
- Send review invitations (only with merchant permission)
- Improve our services and develop new features
- Comply with legal obligations
4. Data Sharing
We do not sell, trade, or rent your personal information. We may share information:
- With service providers who assist in our operations
- To comply with legal requirements
- To protect our rights and prevent fraud
- With your consent
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits
- Access controls and authentication
- Secure data centers
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. Reviews are retained as long as the merchant account is active.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
8. Cookies
We use essential cookies to maintain sessions and provide our services. We do not use tracking or advertising cookies.
9. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through our application.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@reelreview.app
- Address: [Your Business Address]